UPDATED ON 04/23/2024
1. OBLIGATIONS PRIOR TO THE START OF THE SALES PROCEDURE
This document (together with all the documents mentioned in it and also available on the Website) establishes the conditions governing the sale of products and provision of services (hereinafter, the “General Conditions of Sale”). through the Web www.andarsports.com (hereinafter, the 'Website' or the 'Web Page').
By placing an order through the Website, the Buyer agrees to be bound by these General Conditions of Sale, by the Conditions of use of the Website and by our Privacy Policy and Cookies Policy – (hereinafter, jointly referred to as the “ Terms and Conditions"). Therefore, if the client does not agree with all the conditions and policies, they should not contract through this Website.
The Terms and Conditions may be modified at any time, and it is the Buyer's responsibility to review them periodically.
The Terms and Conditions have been originally written in Spanish and the user accepts that the Spanish version thereof will prevail over any version in another language.
2. IDENTIFICATION DATA
These General Conditions of Sale are signed:
On the one hand, by GRUP ANDAR SL., with registered office in Encamp, Principat d'Andorra company number 18223 and NRT L-713330-N, e-mail: andarsports@andarsl.com in its capacity as seller of the products and services offered through this Website, which is also a subsidiary of the company ANDAR SPORTS
On the other hand, by ANDAR SPORTS with commercial registration 928356 With registered office in Andorra la Vella, at Carrer Bonaventura Riberaygua 32 with e-mail: andarsports@andarsl.com, in its capacity as owner of the Website for the purposes of service provider of the information.
From now on, the entity GRUP ANDAR S.L. will be called ANDAR SPORTS
And, on the other hand, by any person who purchases any of the products or services offered on the Website. (Hereinafter referred to as the “Buyer”.)
The parties agree that their relations will be governed exclusively by these General Conditions of Sale, which are accessible on the Website and must, in any case, be previously accepted by the client. In the event of modification of the same by Andar Sports, the conditions to apply to each Buyer will always be those accepted at the time of making the purchase. The Buyer, prior to the Sale and, during the purchase process, may access, archive and print these General Conditions of Sale for consultation.
3. OBJECT OF THE CONTRACT
Grup Andar SL offers through the Andar Sports Company Website:
1. On the one hand, a sales service of a wide range of products related to sports activities that will appear in the details of the product sheet offered at all times through the Website.
2. On the other hand, the Andar Sports Website offers a reservation service for its services such as personalized insoles and bootfitting and rental of sports equipment, for later collection at one of the collaborating stores.
These conditions, therefore, are intended to regulate the commercial relations that arise between Andar Sports and the Buyers through the Website.
4. PURCHASE REQUEST / ONLINE RESERVATION
The Buyer declares that he is of legal age and has the legal capacity to make a purchase on the Website. The Buyer undertakes to respect these General Conditions of Sale.
The purchase through the Website is available for shipping addresses in European Union Countries, as well as European Countries that do not belong to it. For the rest of the Countries, the customer must contact us, through andarsports@andarsl.com, before placing any order. If a purchase cannot be sent to these destinations, and the payment has been made correctly, the Buyer will be notified by e-mail and/or by telephone and the amount paid will be immediately credited. Purchase through the Website is also available for Buyers who wish to collect their purchase in our store.
The online purchase is done in several steps:
The Buyer must access www.andarsports.com and connect to the store:
The buyer has several possibilities to find an item. In this sense, you can visit the sports section you consider or search for the type of product using the menu that you will find at the top of the page or, where appropriate, use the search engine enabled for this purpose on the Website.
When the Buyer has found the product they want, they must 'click' on the image to discover the product in detail and see its file. Once on the page of the item of their choice, the Buyer must select the size and model of the product (if there are variants).
The Buyer must then click on the 'Add to cart' button. If you want to continue shopping and/or browsing the online store, click on the cross or the 'Continue shopping' button on the pop-up screen.
From this same screen, if the Buyer wants to finalize the purchase and validate their order, they will have to click on the “Checkout” button. In this case, it is considered that the Buyer wants the product to be sent to the address indicated.
In addition, the customer has the possibility of accessing it from the 'Cart' button located at the top right of the page and then clicking on the 'Pay now' button,
In the cart the Buyer will be able to view the products added to the virtual store. In the cart, you can modify the quantities or delete the items you do not want. If you wish to finalize the purchase, you must choose the 'checkout' option.
The price of the items added and displayed in the cart will always be subject to the prices published in the country where the Buyer views the Website or depending on the country chosen thanks to the country selector (located at the top right). It must be taken into account that prices may vary if the Buyer uses an intermediary computer network in resource requests from the client to the server.
Method of delivery:
The Buyer must choose how they want to receive or collect their order in the cart. There are two options:
“Andar Sports” button pick up in store: Option to pick up the purchase at the Andar Sports physical store
“Andar Sports” button home delivery in Andorra in 12 hours
“Correos” button home delivery: This is the buyer's home delivery option. To this end, the order will be delivered to the address associated with the Buyer's account between 2 and 10 business days.
“SEUR” home delivery button: This is the buyer's home delivery option. To this end, the order will be delivered to the address associated with the Buyer's account between 24H and 96H business days.
Identify yourself:
If the Buyer is a registered user, they must click on the 'I am already registered' option and enter their email and password.
Otherwise you must register
Andar Sports indicated by the Buyer for the collection reserves the right to request the National Identity Document (DNI), Tax Identification Number (NIE) or, where applicable, the passport of the Buyer or the person designated for the collection of the product purchased for the purpose of verifying your identity.
Way to pay:
Once the data has been validated, the Buyer must press the 'Continue' button and access the payment method. Currently, Andar Sports provides Buyers with the following payment methods:
Credit or debit card. For any amount. Only Visa, Mastercard, Visa Electron and Maestro cards are accepted.
Wire transfer. Activated only in Andorra, for other countries send email andarsports@andarsl.com
At the end of the purchase, the data to make the transfer will appear. It should be noted that the transfer costs are the responsibility of the buyer and, on the other hand, the order will not be validated until Andar Sports receives proof of the transfer.
If the Buyer is satisfied with all the information of their order, they must press the 'Pay Now' button and accept these General Conditions of Sale.
Pay:
The Buyer will be redirected through a secured connection. All purchases made through the Website are 100% secure. The bank details will be sent to our servers in encrypted form through the SSL (Secure Socket Layer) protocol and will be transmitted in a completely secure environment to our bank without being recorded at any time.
The Buyer must enter their bank details and subsequently validate the purchase.
The Buyer will simultaneously receive a response from the banking entity, indicating whether their authentication request is accepted or denied. If the authentication is accepted, your account will be charged.
In the event that there is no total availability of the selected products, the Company will contact the Buyer via e-mail and/or telephone to inform them and proceed with the partial or total payment or exchange of the item.
Once the payment has been formalized, and the purchase process is completed, the Buyer will receive an initial email, informing them that their purchase request has been received with the details of the purchase made.
Next, the Buyer will receive a second email informing them that the order has been sent (if payment and product availability are completely confirmed).
The Buyer can track their order in the link provided in the e-mail or by accessing the 'Orders' section at the top of the Website.
The order will only be valid once the system has accepted the payment through the central bank card authorization network. Financial expenses (possible bank charges related to exchange rates, bank fees for payment transactions carried out outside the territory of issue of the bank card and other bank fees) that may result from payments by bank card will be borne by the Buyer and They will be detailed in the price breakdown.
If you choose the payment method by bank transfer, you must make a transfer or deposit in cash to the account number provided, indicating in the subject the reference of your order, as stated in the purchase confirmation. It is very important that you indicate to your bank that the bank charges for making the transfer are your responsibility.
The order will not be considered effective and therefore the material will not be sent until we have confirmation of the transfer/deposit from our bank.
The transfer/deposit is made to an Andorran account number and all possible exchange fees and/or bank fees will be your responsibility.
Order receipt:
Courier delivery option:
In this case, our courier service(s) will deliver the order to the shipping address indicated at the time of purchase. In no case are shipments made to post office boxes, hotels or military bases. At any time the Buyer will be able to track the shipment
Delivery times:
Delivery times depend on the items you order, as well as the shipping address, and will be provided during the purchase process on an estimated basis.
The estimated delivery time of the order may vary depending on the destination, always considering business days and not being affected by local or national holidays or other eventualities.
5. EXCHANGES / RETURNS AND WARRANTY POLICY
The products offered through the Website are original of the brands offered, with a manufacturer's warranty and without any defect, all of them with the legally established warranty periods.
Defects or damage due to incorrect use or handling of the material once purchased and wear and tear caused by normal use of the same are not included in this guarantee.
Decreases in the functionality of the articles, due to limitations in their design, are also excluded from the coverage of this guarantee.
We recommend that you keep the original packaging and transport packaging until you are sure that you want to keep the merchandise, without them we cannot accept the return. Please note that shipping costs will be refunded only if they differ in any way from the advertised products. After receiving your return and once the conditions of the item have been verified, we will proceed with the exchange or refund as you have indicated.
To make any exchange and/or return of a product, contact our customer service department at andarsports@andarsl.com
The period for changing the product is 14 calendar days from the date of delivery of the product.
The direct costs of returning the product will be borne by the Buyer except in cases of shipping error, damaged order or product in poor condition. In such specific cases, the return costs will be assumed by Andar Sports as long as the return has been made in accordance with the return instructions indicated in these General Conditions of Sale.
In the event that the Company detects any type of manipulation or damage to the returned product, it reserves the right to send the product in question again to the Buyer by postal delivery on delivery, with the latter assuming the corresponding shipping costs.
Regarding products that require opening in order to know their correct operation, the Company will require that the specific product be in perfect condition with all its elements, accessories and packaging, without any return that fails to comply with these requirements. requirements.
The Company cannot be responsible for packages that have not been delivered.
If you wish to make use of your warranty right, you must contact us by email at andarsports@andarsl.com and we will tell you how to proceed to send us the product. Subsequently, after verification of the manufacturing defect and according to the manufacturer's instructions, we will refund the amount of your purchase or replace the item. Transportation costs will be reimbursed only in case of acceptance of the guarantee.
6. PRICES
The prices set on the website are indicated including Andorran taxes. Depending on the country of delivery, it may pass through customs and your country may claim its tax. In this case Grup Andar is not responsible for the additional tax to be paid and therefore must pay it without the possibility of claiming it when collecting the shipment.
The buyer is notified and therefore if he returns the order because he does not want to pay the taxes in his country, the return costs will be deducted from the refund of his purchase.
The Retail Price of the item will always be indicated at the time the Buyer has completed the shopping cart, and they will be informed of the final price of their purchase before validating the payment.
Shipping costs for each order are calculated based on the weight and dimensions of the purchase, as well as its delivery address.
In any case, shipping costs will be recalculated at each step when making the purchase through the Website, and will appear at all times in the shopping cart, clearly differentiated from the price of the Products or Services.
The buyer will be informed of the final price of their purchase, including its transportation, before validating the payment. For shipments, the transportation price is automatically calculated according to the country and the product.
The Company reserves the right to modify the sales prices, which may be reviewed and modified if conditions require it at any time without prior notice.
At the Company we strive to offer the information contained on the Website truthfully and without typographical or photographic errors, but if at any time an error of this type occurs, beyond our control at all times, we will immediately proceed to correct it. correction. If there is a typographical error in any of the prices, descriptions,characteristics, photographs of the products, if any Buyer had made the purchase decision based on said error(s), the Company would contact them to inform them of said error and thus rescind their purchase without any cost on the part of the Buyer
7. PRODUCT AVAILABILITY AND CUSTOMER SERVICE
All products are subject to availability.
Grup Andar SL undertakes, based on the purchase request made, to take your request into consideration and proceed, where appropriate, to fully, partially validate or rescind the purchase, always with your agreement.
Grup Andar SL undertakes to notify you of the status of the order, through e-mail, telephone call and/or update of the order in the Buyer's personal space which can be accessed by clicking on 'My account'.
In the event that the purchase confirmation occurs partially due to the lack of availability of some of the selected products, Grup Andar SL will contact you informing you of the affected products, via e-mail or telephone. Grup Andar SL will archive the electronic document in which the purchase contract is formalized, and it will be accessible through the 'My account' / 'Orders' link.
In the event that confirmation of the purchase does not occur due to the lack of availability of all the selected products, Grup Andar SL will inform the Buyer that their purchase cannot be made by telephone and/or via e-mail. without any liability arising for the Company.
All images inserted on our platform are not contractual, so depending on the manufacturers they may vary, although we always ensure that the product descriptions are as faithful as possible to reality.
Likewise, Grup Andar SL will not be responsible for any information that has been introduced, displayed or modified by third parties other than the Company on the Website. The Company will not be responsible for any damages that may be caused to the Buyer by the use of the Internet (such as viruses, etc.).
Grup Andar SL and the Buyers will be liable for any infractions that they may have incurred personally, leaving the opposing party harmless against any error, fault or negligence not attributable to it, and any damage that may arise from said infractions or errors attributable to the other party. contractor.
Grup Andar SL and the Buyers undertake to comply with their legal and contractual obligations generated under this contract. If one party does not comply with any of its obligations, or attempts to hinder the other party's compliance with its obligations, the other party will have the right to claim compensation for the damages caused, both for consequential damage and for profit. unemployed according to current legislation.
Grup Andar SL will not be responsible in the event of unavailability of the Products or impossibility of providing the service for reasons beyond its control. Likewise, Grup Andar SL will not be responsible in the event of impossibility of delivery of the Products due to force majeure, theft or loss, error in the order or data provided by the Buyer. However, in such cases, Grup Andar SL will immediately contact the Buyer in order to find the best solution to the case.
As long as the cases referred to are beyond the control and due diligence of the owner, there will be no compensation for Grup Andar SL to the Client for lost profits, damages or losses.
8. SITE ACCESS LICENSE
Grup Andar SL grants a limited license to access and use the Website for the purpose of knowing the products offered and making the desired purchases. In no case does this confer the right to upload or modify the contents of the Website without its express authorization.
This license does not allow any other use, particularly commercial, of the Website or its content (products, descriptions, prices, data, software, sound extracts, graphics, images, photographs, etc.).
All content on this Website, including texts, brands, distinctive signs, logos, images, graphics and designs, are the property of ANDAR SPORTS, where applicable, of Grup Andar SL and are protected by current legislation on copyright. Intellectual Property and Industrial Property.
In no case does access to the Website by the user give you the right to said content, not even for its mere reproduction for personal use.
9. PROTECTION OF PERSONAL DATA
Protection of personal data In accordance with law 15/2003 of December 18 of the Government of Andorra, classified as protection of personal data, it is reported that all data that may be provided by users will be treated with absolute confidentiality.
We inform you that the data you provide us is processed by Grup Andar SL with the aim of identifying you as a Buyer of its products, preparing your request for material and allowing you to consult the history of your file. Said data are incorporated into the CUSTOMER file, whose ownership and responsibility correspond to the company GRUP ANDAR S.L. who will take the necessary measures to guarantee its security and confidentiality.
Your personal data will be used exclusively by GRUP ANDAR SL and may direct all types of communications, advertising and/or commercial offers of our products and services. Unless you tell us otherwise, always in writing, we will consider that you give your consent to the use of your personal data for the aforementioned purposes.
Bank details, protected by encryption, do not pass through our systems and, therefore, are not in the possession of GRUP ANDAR SL. If we decide to modify the terms of our commitment, we will indicate the changes on this page in order to always specify the information we store, as well as its use and the conditions of its transfer.
10. COOKIE POLICY
At www.andarsports.com we want to ensure that your visit to our Website is comfortable, reliable and as useful as possible. To do this, we use cookies and similar technologies (which we refer to jointly as 'cookies' in this policy).
On your first visit to our Website, we explain our use of cookies through the information banner displayed at the bottom of the page. By continuing to use the site, you consent to the use of cookies.
We use cookies on different pages to improve the attractiveness of our Website and enable the use of specific functions. These cookies are simple text files that are stored on your device and help identify a user's browsing behavior and therefore allow parts of the website to display specific information of the user's interest. Most of the cookies we use are deleted from your hard drive when you log out of your browser (session cookies). Our partners are not permitted to view, edit or use personal data through the use of cookies on our website.
11. APPLICABLE LAW AND COMPETENT JURISDICTION
The current regulations will determine the laws that must govern and the jurisdiction that must know the relations between GRUP ANDAR SL and the Buyers. However, in those cases in which said current regulations provide for the possibility for the parties to submit to a specific jurisdiction, GRUP ANDAR SL and the Buyers, expressly waiving any other jurisdiction that may apply to them, are subject to Andorran legislation. .
You can submit complaints by contacting the electronic or physical address indicated in the 'customer service' section. We commit to seeking an amicable solution to the conflict.